Privacy Policy

1. Data Controller

LW Nord Oy
Business ID: 3610099-4
Office address: Tivolitie 4, 00500 Helsinki, Finland
Email: info@logicworks.fi

LW Nord Oy is responsible for processing personal data in accordance with this Privacy Policy.

2. Purposes and Legal Bases for Processing Personal Data

Personal data may be processed for the following purposes:

• Managing and maintaining customer relationships
• Preparing quotations and agreements
• Providing and delivering services
• Invoicing and payment monitoring
• Marketing and communications with the data subject’s consent
• Developing services and ensuring their quality
• Ensuring the operation, security and performance of the website
• Complying with statutory obligations

Depending on the circumstances, the legal basis for processing is:

• Performance of a contract or steps taken before entering into a contract
• The data subject’s consent, for example in connection with marketing and non-essential cookies
• The legitimate interests of LW Nord Oy, such as managing customer relationships, securing its services and developing its operations
• Compliance with a legal obligation

3. Categories of Personal Data

LW Nord Oy may process the following personal data:

• Name
• Email address
• Telephone number
• Company name and Business ID
• Billing and payment information
• Information relating to customer relationships, communications, quotations, agreements and orders
• Information provided by the data subject
• Technical information concerning the use of the website
• Cookie and analytics identifiers

If a contact form is introduced on the website, the form may also collect the content of the message and other information voluntarily provided by the user.

4. Sources of Personal Data

Personal data is primarily collected directly from the data subject, for example:

• When using or ordering services
• When preparing quotations or agreements
• Through email or other communications
• Through cookies and similar technologies when the website is used
• Through a contact form, if such a form is introduced

The service provider and processing method used for the contact form will be added to this Privacy Policy before the form is introduced.

5. Recipients and Disclosure of Personal Data

Personal data is not sold or disclosed to third parties for their own marketing purposes.

Personal data may be processed by or disclosed to:

• Service providers participating in the provision of LW Nord Oy’s services
• Website hosting and technical service providers
• Email and communications service providers
• Invoicing, payment and accounting service providers
• The provider of Google Analytics
• Competent authorities where required by law or pursuant to a lawful request
• Other parties where necessary to protect the rights, property or safety of LW Nord Oy, as permitted by law

Service providers process personal data in accordance with applicable agreements, instructions and data protection legislation.

6. Transfers Outside the EU or EEA

In connection with Google Analytics and other service providers, personal data may be processed outside the European Union or European Economic Area.

When personal data is transferred outside the EU or EEA, an appropriate transfer mechanism and safeguards required by applicable data protection legislation are used. Transfers may be based on:

• An adequacy decision adopted by the European Commission
• The European Commission’s Standard Contractual Clauses
• Another transfer mechanism permitted under the General Data Protection Regulation

Further information about Google’s data transfer practices is available on Google’s Data Transfer Frameworks page.

7. Protection of Personal Data

Personal data is processed carefully and protected using appropriate technical and organisational measures, including:

• Access controls and restricted user permissions
• Encrypted HTTPS connections
• Secure server and system solutions
• Appropriate system and security maintenance
• The use of trusted service providers

Personal data may only be accessed by persons whose duties require them to process it.

8. Rights of the Data Subject

Subject to the conditions and limitations provided by applicable data protection legislation, the data subject has the right to:

• Receive information about the processing of their personal data
• Access their personal data
• Request the correction of inaccurate or incomplete data
• Request the deletion of personal data
• Request the restriction of processing
• Object to the processing of personal data
• Withdraw their consent at any time
• Request the transfer of data from one system to another
• Lodge a complaint with the competent supervisory authority

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Requests concerning these rights should be sent to info@logicworks.fi. LW Nord Oy may ask the data subject to verify their identity before processing a request.

If the data subject believes their personal data has been processed unlawfully, they have the right to lodge a complaint with the Office of the Data Protection Ombudsman in Finland. Further information is available at tietosja.fi.

9. Cookies and Google Analytics

The website uses essential cookies to ensure its technical operation and security.

The website also uses Google Analytics to analyse website usage and develop its services. The use of Google Analytics is based on the user’s consent.

Google Analytics may collect information such as:

• A random or pseudonymous user or device identifier
• Device and browser information
• The time and duration of a visit
• Pages viewed and actions performed on the website
• The source through which the user arrived at the website
• Approximate location
• Page addresses and other technical usage information

According to Google, Google Analytics does not log or store the individual IP addresses of users located in the EU. An IP address may nevertheless be used upon receipt of the data, for example to determine an approximate location, before the address is discarded. Further information is available in Google’s Analytics privacy documentation.

Google Analytics will be activated only after the user has consented to analytics cookies. Consent may be withdrawn at any time through the website’s cookie settings.

Users may also block or delete cookies through their browser settings. Blocking cookies may affect the operation of certain website features.

10. Whether Providing Personal Data Is Mandatory

Providing information required to enter into or perform a contract is necessary for the customer relationship and the delivery of services.

If the required information is not provided, LW Nord Oy may be unable to prepare a quotation, enter into an agreement, process an order or provide the requested service.

Consent to marketing and non-essential cookies is voluntary.

11. Automated Decision-Making and Profiling

Personal data is not used for automated decision-making or profiling that produces legal effects concerning the data subject or similarly significantly affects them.

12. Retention of Personal Data

Personal data is retained only for as long as necessary:

• To manage a customer relationship
• To perform an agreement
• To provide the requested services
• To comply with statutory obligations
• To fulfil the purposes described in this Privacy Policy
• To establish, exercise or defend legal claims

If a contact form is introduced, information received through the form will generally be retained for no longer than 24 months after the most recent contact. The information may be retained for longer if necessary because of a customer relationship, agreement, legal claim or statutory obligation.

Accounting and invoicing records are retained for the period required by applicable legislation.

Information collected by Google Analytics is retained in accordance with the retention period configured for the service.

13. Changes to This Privacy Policy

LW Nord Oy may update this Privacy Policy due to changes in its operations, services or applicable legislation.

The current version will always be available on the website.